Ensure that your Intel AIM license is a Gold license, the Intel AIM Silver license does not allow you to run the API server and DC Media will be unable to collect viewer data. If you have a Gold license and you are still not getting any data, check the following:

  1. Ensure that the Windows firewall is either disable or an exception has been set for port 12500 (the default Intel AIM port)
  2. Check that the API Server is enabled in the Intel AIM Suite software
  3. Ensure that you have enabled Intel AIM connectivity in the DC Media Player Configuration: