Troubleshooting

What does ‘Connection refused. No connection could be made because the target machine actively refused' mean?
A network application such as the Digital Signage Network Management Agent (dsagent.exe) will listen for incoming connections on a specific port - in the ca...
Mon, 22 Jan, 2018 at 10:27 AM
How to close the DC Media Player when viewing a playlist
By default the DC Media Player will stop playback and exit when you press the Esc key, however some of the codecs used to display multimedia assets intercep...
Wed, 9 Oct, 2013 at 11:06 PM
I can't get my MPEG-4 video to play
A MPEG-4 codec is required before you can register and play MPEG-4 videos. Download and install the 32-bit version of the CCCP codec pack using this link:...
Fri, 12 Aug, 2016 at 5:02 PM
Where is the user manual for DC Media?
The user manual is installed with the software as a PDF file. The location of this file will be: Windows 32-bit: c:\program files\dcmedia\usermanual...
Thu, 10 Oct, 2013 at 1:45 AM
When I play multiple PDF's I see black pages
DC Media uses a licensed 3rd party library to display PDF files, unfortunately this library only supports one PDF on the display at one time, if you play mu...
Sun, 27 Jul, 2014 at 3:30 AM
I don't get any viewer data from Intel AIM
Ensure that your Intel AIM license is a Gold license, the Intel AIM Silver license does not allow you to run the API server and DC Media will be unable to c...
Fri, 11 Oct, 2013 at 10:56 PM
PowerPoint content opens in a window outside the player
To prevent PowerPoint from being displayed in a new window, download the following file to your player PC and then double click on the file once it has been...
Mon, 19 Mar, 2018 at 10:09 AM
How to disable the MPEG-4 codec
 The internal MPEG-4 appears to be incompatible with a number of MPEG-4 videos at various customer installations. To disable this codec, open the following ...
Wed, 29 Jul, 2015 at 9:50 AM
How to set proxy server access for the DC Media Player
This article applies to the Windows version of the DC Media software. The DC Media Player application and the DS Agent application both use the pr...
Wed, 15 Jun, 2016 at 7:03 PM